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ITIL (Information Technology Infrastructure Library) is a set of best practices standards for Information Technology (IT) service management. The United Kingdom's Central Computer and Telecommunications Agency (CCTA) created ITIL in response to the growing dependence on Information Technology to meet business needs and goals. ITIL provides businesses with a customizable framework of best practices to achieve quality service and overcome difficulties associated with the growth of IT systems.
The Service Management section of ITIL is made up of eleven different disciplines, split into two sections, Service Support and Service Delivery:
Service Support - Problem Management,
- Configuration Management,
- Change Management,
- Release Management,
- Service Desk.
Service DeskService Delivery - Service Level Management
- Capacity Management
- Financial Management for IT Services
- Availability Management
- IT Service Continuity ManagementConfiguration Management
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