Overview
More than ever, critical business applications, such as SAP, PeopleSoft, Siebel, Citrix and custom applications, have taken on a new connotation within the business as IT operations and line-of-business functions become more interwoven. Service providers offer Internet access or hosted applications. Online retailers sell everything imaginable to the home shopper. Banks and brokerages provide remote account access. Manufacturers automatically order inventory from suppliers. Corporate IT departments develop webbased applications and provide infrastructure services such as DNS and DHCP. Monitoring these services from the customer or end-user viewpoint, as well as the components behind the scenes, has become critical to business success.

Poor availability or performance of these services can dramatically affect your business through lost customers and revenues, damaged brand reputation, shortages of required inventory and supplies, or lost employee productivity. Businesses now expect their service providers and internal IT departments to provide clear service level guarantees on the availability and response time of the services they provide, along with notifications and resolutions of outages and slowdowns. When things go wrong, your application and IT operations staff members need to be able to isolate and solve problems quickly and communicate with impacted customers and end users in a timely manner.

These are needs met by HP OpenView Internet Services software. It offers end-user emulation of major business-critical applications as well as a single integrated view of the complete Internet infrastructure. It is designed to help your IT staff efficiently predict, isolate, diagnose and troubleshoot problem occurrences, anticipate capacity shortfalls, and manage and report upon service level agreements.
    
Features

• Monitors complex business transactions
• Provides broad support for monitoring standard protocols
• Enables you to manage against service level objectives
• Offers a highly scalable and flexible architecture
• Is easy to install and configure

Active software probe description
Mission-critical applications

• SAP         System and basis transactions (out-of-the-box) and end-user emulation (Probe Builder)
• PeopleSoft         End-user emulation of PeopleSoft (Probe Builder)
• Siebel         End-user emulation of Siebel (Probe Builder)
• Citrix         End-user emulation of Citrix (Probe Builder)

Basic services

• DHCP         Dynamic Host Configuration Protocol
• DNS         Domain Name Service
• ICMP         Ping-Based Connectivity
• LDAP         Lightweight Directory Access Protocol
• NTP         Network Time Protocol
• TCP         Transmission Control Protocol
• ODBC         Database Connection

e-mail services

• Exchange     Round trip messages
• IMAP4         Internet Message Access Protocol
• POP3         Getting mail from a server
• SMTP         Sending mail to a server

Web services

• FTP         File Transfer Protocol
• HTTP       Web pages
• HTTPS     Secure web pages
• NNTP       Pulling news headers, articles
• STREAM_MEDIA         Streaming media
• HTTP_TRANS         End-user emulation of web-based transactions

Mobile data services

• WAP         Wireless Access Protocol
• MMS         Multi-media services (Partner Probe)
• SMS         Short Message Service