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ITIL Overview
( 1 items )
ITIL (Information Technology Infrastructure Library) is a set of best practices standards for Information Technology (IT) service management. The United Kingdom's Central Computer and Telecommunications Agency (CCTA) created ITIL in response to the growing dependence on Information Technology to meet business needs and goals. ITIL provides businesses with a customizable framework of best practices to achieve quality service and overcome difficulties associated with the growth of IT systems.
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ITIL Service Support
( 4 items )
Service Support is the core IT Service Management Processes that have an Operational focus. These are : - Incident Management,
- Problem Management,
- Configuration Management,
- Change Management,
- Release Management,
- Service Desk.
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ITIL Service Delivery
( 2 items )
Service Delivery is the core IT Service Management Processes that have a Tactical or Strategic focus. In ITIL these are : - Service Level Management,
- Capacity Management,
- IT Service Continuity Management,
- Availability Management,
- Financial Management for IT Services.
Service Delivery is also used to mean the delivery of IT Services to Customers.
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